Work Request Service Expectations
This expectation guide provides general delivery timelines and frequencies for services. Response to emergencies may impact these timelines and frequencies.
Priority Levels
- Falling ceiling tile or broken glass
- Elevators, trapped passengers
- Faulty or damaged fire protection equipments
- Faulty or damaged building wide alarm systems
- Leaking gas
- All odors
- Chemical spills
- Flooding
- Broken windows that pose an imminent security and safety risk
- Spills in hallways and other open areas
- Power outage that impacts an entire office suite, partial/whole building
- Flickering interior lights
- Tripping hazards
- Doors, locks access and general space security
- Graffiti removal
- Steady flow of water or sewage that will impact property
- No water in public areas such as fountains, restrooms, lunchrooms, kitchenettes and kitchens
- Bodily fluids
- Regulatory agency mandates
- Restocking of restroom paper and soap supplies
- Faulty or damaged fire protection equipment
- Hot and cold calls
- Clogged but not overflowing toilets, sinks, sewer lines, drains (both interior & exterior)
- Pest management
- Dripping sinks/faucets that can cause potential flooding
- Roof and ceiling leaks
- Installation or modification of furniture for ergonomic requirements
- Relocate accessible furniture
Custodial Cleaning Frequency and Expectations
Daily Tasks
- Empty waste receptacles, replace soiled with correct color liners, clean receptacles if needed and dispose of all waste.
- Sweep floors, remove debris from behind doors, in corners, and around furniture
- Vacuum carpets/floors if needed; Mop hard surface floors and spot clean carpets as needed to remove spills/stains
- Straighten up chairs as needed around conference tables and ensure chairs are in straight rows in classrooms
- Remove graffiti from desks, tables, walls, and doors. Clean whiteboards and chalkboards
Weekly Tasks
- Spot wash walls and doors, clean spills and other messes, clean around light switches as needed.
- Clean wash basins, utility sinks, chalkboards, and whiteboards, etc.
- Dust/clean all building surfaces for cobwebs, dirt, i.e. walls, ledges, window sills, vents, blinds, etc.
- Thoroughly dust clean and disinfect cleared flat surfaces, desks, and tables and student desks. Vacuum carpets/floors.
Quarterly Tasks
- Clean and disinfect waste receptacles.
Annual Tasks
- Strip and apply floor finish for hard surfaces and shampoo carpets (More frequently maybe a charge to dept.)
Daily Tasks
- Empty waste receptacles and dispose of contents in outside bins, replace soiled liners with correct color liners, clean receptacles if needed.
- Vacuum/clean up spills and debris from office floors.
Weekly Tasks
- Sweep floors, remove debris from behind doors, in corners and around furniture.
- Mop hard surface floors, spot clean carpet, removing spills/stains.
- Vacuum carpets/floors (thoroughly removing debris from behind doors, in corners and around furniture.
Monthly Tasks
- Thoroughly dust, clean and disinfect cleared flat surfaces, desks, and tables. (note: custodians will not clean/dust bookshelves, books, printers, telephones, natural or artificial plants, or water natural plants.)
- Spot wash walls and doors, clean around light switches as needed.
- Dust/clean all building surfaces for cobwebs, dirt, i.e. walls, ledges, window sills, air grills, vents, blinds, etc.
Quarterly Tasks
- Clean and disinfect waste receptacles
Bi-Annual Tasks
- Strip and apply floor finish to hard surfaces and shampoo carpets (if requested).
Daily Tasks
- Complete a full-scale cleaning of restrooms. Disinfect wash basins, urinals. commodes, waste receptacles, and dispensers. Sweep and mop floors. Pour fresh water into floor drains.
- Damp wipe doors, walls and partitions. Remove graffiti. Clean mirrors and bright metal surfaces.
- Empty all waste and sanitary products receptacles and replace soiled liners with correct color liners.
- Replenish soap and all paper supplies.
- Check restrooms near end of shift and clean as needed, ensure all waste is emptied and all paper items restocked.
Monthly Tasks
- Spray clean/disinfect walls, stalls, fixtures, scrub restroom floors, pour enzyme solution into floor drains.
Daily Tasks
- Clean drinking fountains.
- Clean up spills, stains and debris. Dust mop lobbies and hallways.
- Remove pamphlets, circulars, and flyers from walls and glass surfaces, unless posted on department managed bulletin boards.
Weekly Tasks
- Sweep and spot mop interior stairs and landings.
- Remove gum from lobbies, hallways and stairwells.
- Dust and clean metal railings and fire extinguishers; clean and disinfect handrails.
Monthly Tasks
- Buff hallway floors using floor restorer with high-speed or ultra high-speed floor machine.
Quarterly Tasks
- 91麻豆天美app a coat of floor finish and buff hard surfaces (lobbies and corridors).
- Spot clean carpeted areas.
Annual Tasks
- Strip and apply floor finish for hard surfaces and shampoo carpet if needed.
Daily Tasks
- Sweep building entrances, remove dust, spider webs from walls, ceiling, corners inside and outside entrance.
- Vacuum entry mats.
- Clean entry glass doors and walls.
Quarterly Tasks
- Wash down floors, exterior stairs and landings, remove gum.
Daily Tasks
- Spot wash walls and doors inside and out of elevator cleaning spills, fingerprints and other messes; clean around call buttons.
- Sweep and mop hard surface floors and vacuum carpet, removing spills/stains as needed.
Weekly Tasks
- Completely clean elevator tracks.
Daily Tasks
- Empty waste receptacles, replace soiled with correct color liners, clean receptacles if needed and dispose of all waste.
- Sweep floors, remove debris from behind doors, in corners and around furniture.
- Straighten up tables and chairs as needed.
- Remove graffiti from desks, tables, walls, and doors.
- Clean and disinfect sinks, countertops and tables
Weekly Tasks
- Spot wash walls and doors, clean spills and other messes, clean around light switches as needed.
- Clean and disinfect waste receptacles.
- Dust/clean all surfaces, remove cobwebs, dirt i.e. walls, ledges, window sills, vents, blinds, etc.
Daily Tasks
- Dust mop/clean spills.
- Clean walls and doors as needed.
Weekly Tasks
- Scrub/mop floors and mats.
Daily Tasks
- Empty waste receptacles, replace soiled with correct color liners, clean receptacles if needed and dispose of all waste.
- Sweep floors, remove debris from around stationary theater seating and other furniture.
- Vacuum carpets/floors if needed; mop hard surface floors, spot clean carpet, remove spills/stains.
- Remove graffiti from desks, tables, walls and doors. Clean whiteboards and chalkboards.
Weekly Tasks
- Spot wash walls and doors, clean spills and other messes, clean around light switches as needed.
- Dust/clean all building surfaces for cobwebs, dirt, i.e. walls, ledges, window sills, vents, blinds, etc.
- Thoroughly dust and clean cleared flat surfaces, desks and tables. Vacuum carpets/floors.
Quarterly Tasks
- Clean and disinfect waste receptacles.
Annual Tasks
- Strip and apply floor finish for hard surfaces and shampoo carpet (more frequently may be a charge to requesting dept).
Upon Request
- Cleaning of upholstered furniture - as time permits or can be done on overtime with charge to requesting department
- All other specialized or restricted rooms and labs