Alumni Email Account Policy Change

What is changing?

CSU East Bay has discontinued Alumni email account access.

NOTE: If you are an Alumni member that is currently attending classes or in a program, this change will not apply to you until you graduate.

Why is this changing?

The decision to discontinue Alumni email account access was based on these factors:

  • A decrease in overall usage by our alumni community.
  • The strengthening of our cyber security while also achieving cost savings opportunities for the university.
  • This updated email policy also aligns with the best practices of many public universities and is becoming an industry standard in higher education.

What is the new email account policy for students departing the University?

Students will now have access to their CSUEB email, files, and other services linked to their account for 12 months after graduation or non-continuation.

This 12 month period begins when a student has graduated or has not been actively enrolled in classes for two consecutive semesters.

Timeline

Summer 2023 or before

Fall 2023

Spring 2024

Ongoing
Students who graduated on or before Summer 2023 will have their accounts deleted in October 2024 Students who graduated in Fall 2023 will have their accounts deleted in January 2025. Students who graduated in Spring 2024 will have their accounts deleted on June 2025. Alumni will keep their account for 12 months. The 12 month period will begin when a student has graduated.

 

How to I prepare for this change? 

To ensure a smooth transition and retain access to email-linked services, please take the following steps: 

  • Login to your Student email account to see if you need any messages in it:
  • Find an alternate email and cloud storage service. 
  • Stay connected with CSUEB and update your email with our Alumni Association using this form.
  • Verify that your HOME email address is updated in  to ensure communications about your diploma and other post-graduation communications are sent to the correct address.
  • Review the various places your student email address is being used, such as social media, video streaming, and banking accounts, and update it with an alternate email address.  
  • Inform others of your new email address.  
  • Save your data and documents to avoid losing any valuable information. 
    • For instructions on how to export your email and files, click here.

FAQs

Yes, you will be notified of your account closure a few times before it occurs.

If you are a current student or applicant, then this policy will not begin to apply to you until you graduate or otherwise separate from the university.

Yes, graduates will have access to your student e-mail and file storage for 12 months.

Yes, please review our how-to guide.

Even though your email account will be deactivated, your NetID and password will remain the same, allowing users to log in to the portal to request items such as transcripts.

  • Log into Handshake, then click on your account icon in the upper-right corner.
  • Click “Settings” from the menu, scroll to the bottom of the Account Information section to "Emails" and click “Add Another Email.”
  • Be sure you confirm your new email within seven days! Check out this article for more information: 

Note: If you have never logged into Handshake, you must claim your account before adding your alternate email.

Contact the Office of Alumni Relations by emailing them at advancement@csueastbay.edu 

Yes, once you become an inactive student, your prior student email address will be recycled and a new one assigned to you if you return. 

No. Your student email account will close 12 months after you have graduated or have not been actively enrolled in classes for two consecutive semesters.

There is no option to purchase additional years.

As an CSUEB employee, your employee accounts will not be impacted. This policy solely applies to student accounts, so only your student email account will be affected.